Acting as the “voice” of our customers, we are the direct link between them and all departments responsible for the thorough processing of our customers’ orders, distributing all relevant information quickly and precisely to materials management, production scheduling, quality management or shipping. We provide an appropriate cost-benefit ratio of our product range and therefore ensure competitiveness for our customers. Our highly sophisticated customer service as well as reliability in order fulfilment and on-time delivery is essential for maximum customer satisfaction - and we are entitled to nothing less.
By constantly monitoring our relevant markets, we are able to quickly find potentials for optimisation of our product portfolio. Target-performance comparison and customer surveys besides other marketing instruments are basic for the layout of our product range and implementation of promotional activities like fairs and trainings. We also organise corporate communication both externally - towards our customers and the public - as well as internally towards our shareholders and employees.
Do you have any questions about lead time or modification of your current or future orders? About fairs, catalogues, sponsoring or public relations activities? - Just give us a call!